Hyatt Place Arlington/Courthouse Plaza

Exceeded our expectations. Room was clean and pretty. We got a corner room right by the neon sign and I just loved the view. I loved how they had so many windows so the room would just lit up, there was a great amount of sunlight coming in which was great. The only thing I would say is the heat was very loud so I had to turn it off because it disturbed my sleep. Location: right at the prime location. Service: we didn’t have any housekeeping during our stay due to our request of privacy but they did have housekeeping everyday, the people was very nice and helpful:) Breakfast was great Front desk was great also

Stayed here for two nights with my family and had a great experience. The night check-in desk was nice and detail-oriented. Our rooms were clean and comfortable. And Maria in the breakfast area was excellent-saying hello, bringing extra napkins or condiments, clearing dishes, and overall was so attentive to guests. Also enjoyed our view, which was a quaint, beautiful neighborhood.

I've stayed in Hyatt's several times. I've never been disappointed. The staff here is so nice. We got to our room and only had a king bed. I booked 2 queens. I went back down to let them know. I wasn't bothered at all, simple mistake and yet Cody fixed it immediately and also gave me a complimentary card for free drinks, snacks and a meal for each one of us. That is excellent customer service! Again, I wasn't remotely bothered in the first place. I'm typing this as I'm still here on my last night. The room is comfortable and clean. I'm very picky too. Let's be real, there's no perfect room anywhere but this gets 👍 in my opinion. And last thing, the breakfast staff workers/cooks are so nice and accommodating too!!

Hopefully you have the pleasure of meeting Rudy. Very nice, professional and helpful. Clearly unlike Allen who was rude, unhelpful, standoffish, and unwilling to resolve our check in issue. The room was clean and beds were nice. Location is amazing. Parking is weird and hard to figure out how to get to lobby. There are elevators some where but they were locked from lobby to parking garage. The bathroom door is not my favorite. It slides like a pocket door but doesn't provide much privacy.

Stayed here for 4 nights and there's a lot to say. The water pressure in the bathroom is not ideal, the AC isn't soft enough for many when trying to sleep, the bathroom door and other door are both not very sound-proof, and if your room is by the elevator you may here squeaking while in use at night. HOWEVER, the front desk is friendly and the service during breakfast is amazing, alongside the wide variety of complimentary breakfast foods as well, and consistent "refills" when food gets low. The fitness center is very nice, and you got to love how modern the entire building and rooms are tip to toe, that makes it extremely nice and enjoyable. It does not have a pool which might be a deal breaker for some, but some may find that alright. The views from the rooms are extraordinary, and the location is top-notch and very convenient. (Walking distances from restaurants, Whole Food, and metro.) FYI: You have to also pay for parking usually.

1. The front desk staff is unprofessional : During my stay, the air conditioner broke down for 2-3 days, leaving me without air conditioning in the middle of summer. However, I was not initially informed of this issue; I discovered it by accident when trying to contact the front desk for another matter. The front desk staff did not make an effort to inquire about the inconvenience I experienced due to this issue, and there was no information about any compensation plan until I specifically requested it. Additionally, when extending my stay, the newly registered card key continuously malfunctioned. Instead of promptly resolving the issue, the staff made me go back and forth between my room and the front desk 4-5 times, only asking me to try again. Typically, in such situations, an employee would accompany the guest to open the door and take further action. However, this did not happen, and I was left waiting in the hallway for about 20 minutes with no explanation provided. 2. I was charged for non-reservations : While extending my stay, I provided my credit card number as requested. To my surprise, I received a notification of a double payment from the card company around 2:00 am on the same day. When I inquired about the payment, the hotel refused to provide a clear explanation, claiming that the details were not confirmed in their system. It seemed to be a deposit-like payment, with the hotel only advising me to wait 5 to 10 business days for resolution. Even after checking out, the amount was not canceled, and when I contacted the hotel again after 2 weeks, they not only failed to confirm the payment details but also dismissed my cancellation request with sarcasm, implying that I shouldn't have extended my stay in the first place. Frustrated with their communication, I initiated a dispute settlement through my credit card company, which took a month to resolve. As it turned out, my card was associated with another reservation and was charged for a no-show. If you plan to stay at this hotel, I strongly advise against providing your card number. 3. My privacy was not guaranteed : When I attempted to speak with the manager about another issue, they didn't inquire about the reason for my call. Instead, they immediately began discussing the cost of damages, citing towel contamination during the room cleaning process. Even though the contamination was minor and related to a sudden menstrual incident, the hotel staff adopted a threatening tone, mentioning that they had 'photos' of the incident and would charge for any future occurrences. After their statement, they asked if I had any questions. This level of customer service warrants the removal of the Hyatt's name from the signboard. Furthermore, during the process of inquiring about an overcharge via email, the manager persistently requested my cell phone number for a phone explanation. Despite my preference for email communication, I received a text message from an unknown number, without revealing its identity, requesting a call. This situation raises suspicions about how the personal information provided during my stay is being managed. 4. The hotel's customer service attitude is terrible : Throughout all the uncomfortable situations mentioned above, the manager failed to recognize the seriousness of the issues and remained unresponsive from beginning to end. They did not actively work to resolve problems and instead seemed to blame the customer for everything. Notably, the manager never offered an apology for any mistakes or shortcomings of the hotel. Even though it was evident that the double payment was the hotel's fault, the notice of cancellation did not contain any apology. Through this entire process, I experienced tremendous stress and emotional wounds. I was plagued by anxiety, wondering if I would have received the same treatment even if I weren't a foreigner. This incident still lingers as a trauma for me, and in the future, if I have to choose a Hyatt brand anywhere in the world, I will first consider if there are any other alternatives.

Exceeded our expectations. Room was clean and pretty. We got a corner room right by the neon sign and I just loved the view. I loved how they had so many windows so the room would just lit up, there was a great amount of sunlight coming in which was great. The only thing I would say is the heat was very loud so I had to turn it off because it disturbed my sleep. Location: right at the prime location. Service: we didn’t have any housekeeping during our stay due to our request of privacy but they did have housekeeping everyday, the people was very nice and helpful:) Breakfast was great Front desk was great also